{"id":6737,"date":"2026-08-11T12:19:18","date_gmt":"2026-08-11T10:19:18","guid":{"rendered":"https:\/\/www.hostx.ro\/kb\/"},"modified":"2026-08-11T12:19:30","modified_gmt":"2026-08-11T10:19:30","password":"","slug":"cum-automatizez-conversatiile-cu-reguli-de-automatizare-in-chatwoot","status":"publish","type":"docs","link":"https:\/\/www.hostx.ro\/kb\/cum-automatizez-conversatiile-cu-reguli-de-automatizare-in-chatwoot\/","title":{"rendered":"Cum automatizez conversa\u021biile cu reguli de automatizare \u00een Chatwoot?"},"content":{"rendered":"<p><strong>Regulile de automatizare<\/strong> (Automation Rules) din Chatwoot execut\u0103 ac\u021biuni automat, pe baza unor condi\u021bii \u2014 reduc\u00e2nd munca repetitiv\u0103 a agen\u021bilor.<\/p>\n<h2>Cum func\u021bioneaz\u0103 o regul\u0103?<\/h2>\n<p>O regul\u0103 are trei p\u0103r\u021bi:<\/p>\n<ol>\n<li><strong>Eveniment declan\u0219ator<\/strong> \u2014 de exemplu \u201econversa\u021bie creat\u0103&#8221;, \u201emesaj primit&#8221;, \u201econversa\u021bie actualizat\u0103&#8221;<\/li>\n<li><strong>Condi\u021bii<\/strong> \u2014 de exemplu canalul, limba, con\u021binutul mesajului, ora<\/li>\n<li><strong>Ac\u021biuni<\/strong> \u2014 de exemplu atribuie unei echipe, adaug\u0103 o etichet\u0103, trimite un r\u0103spuns, marcheaz\u0103 prioritatea<\/li>\n<\/ol>\n<h2>1. Creeaz\u0103 o regul\u0103<\/h2>\n<p>Mergi la <strong>Settings \u2192 Automation \u2192 Add Rule<\/strong>. Alege evenimentul, adaug\u0103 condi\u021biile \u0219i define\u0219te ac\u021biunile.<\/p>\n<h2>Exemple utile<\/h2>\n<ul>\n<li>La orice conversa\u021bie nou\u0103 de pe site \u2192 atribuie echipei \u201eSuport&#8221; \u0219i adaug\u0103 eticheta \u201eweb&#8221;<\/li>\n<li>Dac\u0103 mesajul con\u021bine \u201efactur\u0103&#8221; \u2192 atribuie echipei \u201eFacturare&#8221;<\/li>\n<li>La conversa\u021bii \u00een afara programului \u2192 trimite un mesaj automat cu ora de r\u0103spuns<\/li>\n<\/ul>\n<h2>2. Testeaz\u0103 \u0219i ajusteaz\u0103<\/h2>\n<p>Dup\u0103 ce creezi regula, testeaz-o cu o conversa\u021bie real\u0103 \u0219i verific\u0103 dac\u0103 ac\u021biunile se execut\u0103 corect. Ordinea \u0219i condi\u021biile regulilor conteaz\u0103.<\/p>\n<div class=\"note\">\n<p><strong>Sfat:<\/strong> \u00cencepe cu 1-2 reguli simple (atribuire pe echipe, mesaj \u00een afara programului). Regulile prea multe sau suprapuse pot deveni greu de urm\u0103rit. Documenteaz\u0103 ce face fiecare.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Regulile de automatizare (Automation Rules) din Chatwoot execut\u0103 ac\u021biuni automat, pe baza unor condi\u021bii \u2014 reduc\u00e2nd munca repetitiv\u0103 a agen\u021bilor. Cum func\u021bioneaz\u0103 o regul\u0103? O regul\u0103 are trei p\u0103r\u021bi: Eveniment declan\u0219ator \u2014 de exemplu \u201econversa\u021bie creat\u0103&#8221;, \u201emesaj primit&#8221;, \u201econversa\u021bie actualizat\u0103&#8221; Condi\u021bii \u2014 de exemplu canalul, limba, con\u021binutul mesajului, ora Ac\u021biuni \u2014 de exemplu atribuie unei &#8230; <a title=\"Cum automatizez conversa\u021biile cu reguli de automatizare \u00een Chatwoot?\" class=\"read-more\" href=\"https:\/\/www.hostx.ro\/kb\/cum-automatizez-conversatiile-cu-reguli-de-automatizare-in-chatwoot\/\" aria-label=\"Cite\u0219te mai multe despre Cum automatizez conversa\u021biile cu reguli de automatizare \u00een Chatwoot?\">Cite\u0219te mai mult<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"whmcs_kb_id":0,"footnotes":""},"doc_category":[517],"doc_tag":[364,532,227,456,254,259],"class_list":["post-6737","docs","type-docs","status-publish","hentry","doc_category-chatwoot","doc_tag-automatizare","doc_tag-chatwoot","doc_tag-configurare","doc_tag-crm","doc_tag-management","doc_tag-notificari"],"year_month":"2026-10","word_count":188,"total_views":"16","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"benyhill","author_nicename":"benyhill","author_url":"https:\/\/www.hostx.ro\/kb\/author\/benyhill\/"},"doc_category_info":[{"term_name":"Chatwoot","term_url":"https:\/\/www.hostx.ro\/kb\/docs-category\/chatwoot\/"}],"doc_tag_info":[{"term_name":"automatizare","term_url":"https:\/\/www.hostx.ro\/kb\/docs-tag\/automatizare\/"},{"term_name":"Chatwoot","term_url":"https:\/\/www.hostx.ro\/kb\/docs-tag\/chatwoot\/"},{"term_name":"configurare","term_url":"https:\/\/www.hostx.ro\/kb\/docs-tag\/configurare\/"},{"term_name":"CRM","term_url":"https:\/\/www.hostx.ro\/kb\/docs-tag\/crm\/"},{"term_name":"management","term_url":"https:\/\/www.hostx.ro\/kb\/docs-tag\/management\/"},{"term_name":"notific\u0103ri","term_url":"https:\/\/www.hostx.ro\/kb\/docs-tag\/notificari\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reguli de automatizare Chatwoot - Automatizare conversa\u021bii - Centrul de suport HostX<\/title>\n<meta name=\"description\" content=\"Automatizezi conversa\u021bii \u00een Chatwoot cu reguli care execut\u0103 ac\u021biuni pe baza evenimentelor \u0219i condi\u021biilor. 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