{"id":6736,"date":"2026-08-10T23:50:10","date_gmt":"2026-08-10T21:50:10","guid":{"rendered":"https:\/\/www.hostx.ro\/kb\/"},"modified":"2026-08-10T23:50:24","modified_gmt":"2026-08-10T21:50:24","password":"","slug":"cum-folosesc-raspunsuri-predefinite-etichete-si-macro-uri-in-chatwoot","status":"publish","type":"docs","link":"https:\/\/www.hostx.ro\/kb\/cum-folosesc-raspunsuri-predefinite-etichete-si-macro-uri-in-chatwoot\/","title":{"rendered":"Cum folosesc r\u0103spunsuri predefinite, etichete \u0219i macro-uri \u00een Chatwoot?"},"content":{"rendered":"<p>Pentru a r\u0103spunde mai rapid \u0219i mai consecvent, Chatwoot ofer\u0103 <strong>r\u0103spunsuri predefinite<\/strong>, <strong>etichete<\/strong> \u0219i <strong>macro-uri<\/strong>.<\/p>\n<h2>R\u0103spunsuri predefinite (Canned Responses)<\/h2>\n<p>Sunt mesaje-\u0219ablon pentru \u00eentreb\u0103ri frecvente. Din <strong>Settings \u2192 Canned Responses<\/strong>, creeaz\u0103 r\u0103spunsuri cu o \u201escurt\u0103tur\u0103&#8221; (de exemplu <code>\/salut<\/code>, <code>\/program<\/code>). \u00cen conversa\u021bie, tastezi <code>\/<\/code> urmat de scurt\u0103tur\u0103 \u0219i mesajul se insereaz\u0103 instant.<\/p>\n<h2>Etichete (Labels)<\/h2>\n<p>Etichetele \u00ee\u021bi permit s\u0103 <strong>clasifici<\/strong> conversa\u021biile (de exemplu \u201ereclama\u021bie&#8221;, \u201ev\u00e2nzare&#8221;, \u201ebug&#8221;). Din <strong>Settings \u2192 Labels<\/strong> le creezi, apoi le aplici conversa\u021biilor. Ajut\u0103 la organizare, filtrare \u0219i rapoarte.<\/p>\n<h2>Macro-uri<\/h2>\n<p>Un <strong>macro<\/strong> este o serie de ac\u021biuni executate cu un singur click: de exemplu \u201eadaug\u0103 eticheta X + atribuie echipei Y + trimite un r\u0103spuns predefinit + marcheaz\u0103 rezolvat\u0103&#8221;. Din <strong>Settings \u2192 Macros<\/strong> define\u0219ti astfel de secven\u021be pentru procese repetitive.<\/p>\n<h2>Cum le combini?<\/h2>\n<p>Un flux tipic: la o \u00eentrebare frecvent\u0103, aplici un macro care eticheteaz\u0103 conversa\u021bia, trimite r\u0103spunsul potrivit \u0219i o marcheaz\u0103 rezolvat\u0103 \u2014 totul dintr-o singur\u0103 ap\u0103sare.<\/p>\n<div class=\"note\">\n<p><strong>Sfat:<\/strong> Investe\u0219te la \u00eenceput timp \u00een c\u00e2teva r\u0103spunsuri predefinite bune \u0219i 2-3 macro-uri pentru cele mai frecvente situa\u021bii. Economia de timp pe termen lung este considerabil\u0103.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Pentru a r\u0103spunde mai rapid \u0219i mai consecvent, Chatwoot ofer\u0103 r\u0103spunsuri predefinite, etichete \u0219i macro-uri. R\u0103spunsuri predefinite (Canned Responses) Sunt mesaje-\u0219ablon pentru \u00eentreb\u0103ri frecvente. Din Settings \u2192 Canned Responses, creeaz\u0103 r\u0103spunsuri cu o \u201escurt\u0103tur\u0103&#8221; (de exemplu \/salut, \/program). \u00cen conversa\u021bie, tastezi \/ urmat de scurt\u0103tur\u0103 \u0219i mesajul se insereaz\u0103 instant. Etichete (Labels) Etichetele \u00ee\u021bi permit &#8230; <a title=\"Cum folosesc r\u0103spunsuri predefinite, etichete \u0219i macro-uri \u00een Chatwoot?\" class=\"read-more\" href=\"https:\/\/www.hostx.ro\/kb\/cum-folosesc-raspunsuri-predefinite-etichete-si-macro-uri-in-chatwoot\/\" aria-label=\"Cite\u0219te mai multe despre Cum folosesc r\u0103spunsuri predefinite, etichete \u0219i macro-uri \u00een Chatwoot?\">Cite\u0219te mai mult<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"whmcs_kb_id":0,"footnotes":""},"doc_category":[517],"doc_tag":[364,532,456,254,259,391],"class_list":["post-6736","docs","type-docs","status-publish","hentry","doc_category-chatwoot","doc_tag-automatizare","doc_tag-chatwoot","doc_tag-crm","doc_tag-management","doc_tag-notificari","doc_tag-suport"],"year_month":"2026-09","word_count":190,"total_views":"14","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"benyhill","author_nicename":"benyhill","author_url":"https:\/\/www.hostx.ro\/kb\/author\/benyhill\/"},"doc_category_info":[{"term_name":"Chatwoot","term_url":"https:\/\/www.hostx.ro\/kb\/docs-category\/chatwoot\/"}],"doc_tag_info":[{"term_name":"automatizare","term_url":"https:\/\/www.hostx.ro\/kb\/docs-tag\/automatizare\/"},{"term_name":"Chatwoot","term_url":"https:\/\/www.hostx.ro\/kb\/docs-tag\/chatwoot\/"},{"term_name":"CRM","term_url":"https:\/\/www.hostx.ro\/kb\/docs-tag\/crm\/"},{"term_name":"management","term_url":"https:\/\/www.hostx.ro\/kb\/docs-tag\/management\/"},{"term_name":"notific\u0103ri","term_url":"https:\/\/www.hostx.ro\/kb\/docs-tag\/notificari\/"},{"term_name":"suport","term_url":"https:\/\/www.hostx.ro\/kb\/docs-tag\/suport\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - 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