{"id":6733,"date":"2026-08-06T11:20:01","date_gmt":"2026-08-06T09:20:01","guid":{"rendered":"https:\/\/www.hostx.ro\/kb\/"},"modified":"2026-08-06T11:20:17","modified_gmt":"2026-08-06T09:20:17","password":"","slug":"cum-creez-inbox-uri-si-conectez-canale-in-chatwoot-e-mail-whatsapp-facebook-telegram","status":"publish","type":"docs","link":"https:\/\/www.hostx.ro\/kb\/cum-creez-inbox-uri-si-conectez-canale-in-chatwoot-e-mail-whatsapp-facebook-telegram\/","title":{"rendered":"Cum creez inbox-uri \u0219i conectez canale \u00een Chatwoot (e-mail, WhatsApp, Facebook, Telegram)?"},"content":{"rendered":"<p>Puterea Chatwoot st\u0103 \u00een abordarea <strong>omnichannel<\/strong>: aduni mesajele din mai multe canale \u00eentr-un singur loc. Fiecare canal este un <strong>inbox<\/strong>. Iat\u0103 cum le adaugi.<\/p>\n<h2>Ce este un inbox<\/h2>\n<p>Un inbox reprezint\u0103 un canal de comunicare (site, e-mail, o pagin\u0103 de Facebook, un num\u0103r de WhatsApp etc.). Toate conversa\u021biile din acel canal ajung \u00een inbox-ul corespunz\u0103tor, iar agen\u021bii r\u0103spund unitar.<\/p>\n<h2>Cum adaugi un inbox<\/h2>\n<p>Mergi la <strong>Settings \u2192 Inboxes \u2192 Add Inbox<\/strong> \u0219i alege tipul de canal:<\/p>\n<ul>\n<li><strong>Website<\/strong> \u2014 chat live pe site (vezi ghidul dedicat).<\/li>\n<li><strong>Email<\/strong> \u2014 conectezi o adres\u0103; mesajele devin conversa\u021bii. Necesit\u0103 configurare de e-mail (forwarding sau IMAP\/SMTP).<\/li>\n<li><strong>WhatsApp<\/strong> \u2014 prin furnizorii accepta\u021bi (de exemplu WhatsApp Cloud API).<\/li>\n<li><strong>Facebook \/ Instagram<\/strong> \u2014 conectezi pagina\/contul prin autorizare.<\/li>\n<li><strong>Telegram<\/strong> \u2014 creezi un bot (prin BotFather) \u0219i introduci tokenul.<\/li>\n<li><strong>SMS, Line, API<\/strong> \u2014 alte canale, \u00een func\u021bie de nevoi.<\/li>\n<\/ul>\n<h2>Pa\u0219i generali<\/h2>\n<ol>\n<li>Alege tipul de canal \u0219i urmeaz\u0103 pa\u0219ii de autorizare\/configurare specifici<\/li>\n<li>Asociaz\u0103 agen\u021bii care vor r\u0103spunde pe acel inbox<\/li>\n<li>Testeaz\u0103 trimi\u021b\u00e2nd un mesaj din canalul respectiv<\/li>\n<\/ol>\n<h2>Canalul API (personalizat)<\/h2>\n<p>Dac\u0103 ai un canal care nu e acoperit nativ, folose\u0219te inbox-ul de tip <strong>API<\/strong>: \u00ee\u021bi permite s\u0103 trimi\u021bi \u0219i s\u0103 prime\u0219ti mesaje programatic, integr\u00e2nd orice surs\u0103.<\/p>\n<div class=\"note\">\n<p><strong>Sfat:<\/strong> Fiecare canal are cerin\u021be proprii (token, autorizare, verificare). \u00cencepe cu unul simplu (Website sau Telegram), verific\u0103-l, apoi adaug\u0103 celelalte.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Puterea Chatwoot st\u0103 \u00een abordarea omnichannel: aduni mesajele din mai multe canale \u00eentr-un singur loc. Fiecare canal este un inbox. Iat\u0103 cum le adaugi. Ce este un inbox Un inbox reprezint\u0103 un canal de comunicare (site, e-mail, o pagin\u0103 de Facebook, un num\u0103r de WhatsApp etc.). Toate conversa\u021biile din acel canal ajung \u00een inbox-ul corespunz\u0103tor, &#8230; <a title=\"Cum creez inbox-uri \u0219i conectez canale \u00een Chatwoot (e-mail, WhatsApp, Facebook, Telegram)?\" class=\"read-more\" href=\"https:\/\/www.hostx.ro\/kb\/cum-creez-inbox-uri-si-conectez-canale-in-chatwoot-e-mail-whatsapp-facebook-telegram\/\" aria-label=\"Cite\u0219te mai multe despre Cum creez inbox-uri \u0219i conectez canale \u00een Chatwoot (e-mail, WhatsApp, Facebook, Telegram)?\">Cite\u0219te mai mult<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"whmcs_kb_id":0,"footnotes":""},"doc_category":[517],"doc_tag":[532,227,265,452,254],"class_list":["post-6733","docs","type-docs","status-publish","hentry","doc_category-chatwoot","doc_tag-chatwoot","doc_tag-configurare","doc_tag-email","doc_tag-integrare","doc_tag-management"],"year_month":"2026-09","word_count":227,"total_views":"28","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"benyhill","author_nicename":"benyhill","author_url":"https:\/\/www.hostx.ro\/kb\/author\/benyhill\/"},"doc_category_info":[{"term_name":"Chatwoot","term_url":"https:\/\/www.hostx.ro\/kb\/docs-category\/chatwoot\/"}],"doc_tag_info":[{"term_name":"Chatwoot","term_url":"https:\/\/www.hostx.ro\/kb\/docs-tag\/chatwoot\/"},{"term_name":"configurare","term_url":"https:\/\/www.hostx.ro\/kb\/docs-tag\/configurare\/"},{"term_name":"Email","term_url":"https:\/\/www.hostx.ro\/kb\/docs-tag\/email\/"},{"term_name":"integrare","term_url":"https:\/\/www.hostx.ro\/kb\/docs-tag\/integrare\/"},{"term_name":"management","term_url":"https:\/\/www.hostx.ro\/kb\/docs-tag\/management\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Chatwoot: Cum creez inbox-uri \u0219i conectez canale - Centrul de suport HostX<\/title>\n<meta name=\"description\" content=\"Ghid complet pentru crearea inbox-urilor \u00een Chatwoot \u0219i conectarea canalelor omnichannel (email, WhatsApp, Facebook, Telegram, SMS) \u00eentr-un singur loc de lucru.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hostx.ro\/kb\/cum-creez-inbox-uri-si-conectez-canale-in-chatwoot-e-mail-whatsapp-facebook-telegram\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Chatwoot: Cum creez inbox-uri \u0219i conectez canale - Centrul de suport HostX\" \/>\n<meta property=\"og:description\" content=\"Ghid complet pentru crearea inbox-urilor \u00een Chatwoot \u0219i conectarea canalelor omnichannel (email, WhatsApp, Facebook, Telegram, SMS) \u00eentr-un singur loc de lucru.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.hostx.ro\/kb\/cum-creez-inbox-uri-si-conectez-canale-in-chatwoot-e-mail-whatsapp-facebook-telegram\/\" \/>\n<meta property=\"og:site_name\" content=\"Centrul de suport HostX\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-06T09:20:17+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Timp estimat pentru citire\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.hostx.ro\\\/kb\\\/cum-creez-inbox-uri-si-conectez-canale-in-chatwoot-e-mail-whatsapp-facebook-telegram\\\/\",\"url\":\"https:\\\/\\\/www.hostx.ro\\\/kb\\\/cum-creez-inbox-uri-si-conectez-canale-in-chatwoot-e-mail-whatsapp-facebook-telegram\\\/\",\"name\":\"Chatwoot: Cum creez inbox-uri \u0219i conectez canale - Centrul de suport HostX\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.hostx.ro\\\/kb\\\/#website\"},\"datePublished\":\"2026-08-06T09:20:01+00:00\",\"dateModified\":\"2026-08-06T09:20:17+00:00\",\"description\":\"Ghid complet pentru crearea inbox-urilor \u00een Chatwoot \u0219i conectarea canalelor omnichannel (email, WhatsApp, Facebook, Telegram, SMS) \u00eentr-un singur loc de lucru.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.hostx.ro\\\/kb\\\/cum-creez-inbox-uri-si-conectez-canale-in-chatwoot-e-mail-whatsapp-facebook-telegram\\\/#breadcrumb\"},\"inLanguage\":\"ro-RO\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.hostx.ro\\\/kb\\\/cum-creez-inbox-uri-si-conectez-canale-in-chatwoot-e-mail-whatsapp-facebook-telegram\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.hostx.ro\\\/kb\\\/cum-creez-inbox-uri-si-conectez-canale-in-chatwoot-e-mail-whatsapp-facebook-telegram\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Prima pagin\u0103\",\"item\":\"https:\\\/\\\/www.hostx.ro\\\/kb\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"InfoCentru\",\"item\":\"https:\\\/\\\/www.hostx.ro\\\/kb\\\/docs\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Cum creez inbox-uri \u0219i conectez canale \u00een Chatwoot (e-mail, WhatsApp, Facebook, Telegram)?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.hostx.ro\\\/kb\\\/#website\",\"url\":\"https:\\\/\\\/www.hostx.ro\\\/kb\\\/\",\"name\":\"Centrul de suport HostX\",\"description\":\"tutoriale gazduire web, domenii web \u0219i servere\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.hostx.ro\\\/kb\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ro-RO\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Chatwoot: Cum creez inbox-uri \u0219i conectez canale - Centrul de suport HostX","description":"Ghid complet pentru crearea inbox-urilor \u00een Chatwoot \u0219i conectarea canalelor omnichannel (email, WhatsApp, Facebook, Telegram, SMS) \u00eentr-un singur loc de lucru.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.hostx.ro\/kb\/cum-creez-inbox-uri-si-conectez-canale-in-chatwoot-e-mail-whatsapp-facebook-telegram\/","og_locale":"ro_RO","og_type":"article","og_title":"Chatwoot: Cum creez inbox-uri \u0219i conectez canale - Centrul de suport HostX","og_description":"Ghid complet pentru crearea inbox-urilor \u00een Chatwoot \u0219i conectarea canalelor omnichannel (email, WhatsApp, Facebook, Telegram, SMS) \u00eentr-un singur loc de lucru.","og_url":"https:\/\/www.hostx.ro\/kb\/cum-creez-inbox-uri-si-conectez-canale-in-chatwoot-e-mail-whatsapp-facebook-telegram\/","og_site_name":"Centrul de suport HostX","article_modified_time":"2026-08-06T09:20:17+00:00","twitter_card":"summary_large_image","twitter_misc":{"Timp estimat pentru citire":"2 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.hostx.ro\/kb\/cum-creez-inbox-uri-si-conectez-canale-in-chatwoot-e-mail-whatsapp-facebook-telegram\/","url":"https:\/\/www.hostx.ro\/kb\/cum-creez-inbox-uri-si-conectez-canale-in-chatwoot-e-mail-whatsapp-facebook-telegram\/","name":"Chatwoot: Cum creez inbox-uri \u0219i conectez canale - Centrul de suport HostX","isPartOf":{"@id":"https:\/\/www.hostx.ro\/kb\/#website"},"datePublished":"2026-08-06T09:20:01+00:00","dateModified":"2026-08-06T09:20:17+00:00","description":"Ghid complet pentru crearea inbox-urilor \u00een Chatwoot \u0219i conectarea canalelor omnichannel (email, WhatsApp, Facebook, Telegram, SMS) \u00eentr-un singur loc de lucru.","breadcrumb":{"@id":"https:\/\/www.hostx.ro\/kb\/cum-creez-inbox-uri-si-conectez-canale-in-chatwoot-e-mail-whatsapp-facebook-telegram\/#breadcrumb"},"inLanguage":"ro-RO","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.hostx.ro\/kb\/cum-creez-inbox-uri-si-conectez-canale-in-chatwoot-e-mail-whatsapp-facebook-telegram\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.hostx.ro\/kb\/cum-creez-inbox-uri-si-conectez-canale-in-chatwoot-e-mail-whatsapp-facebook-telegram\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Prima pagin\u0103","item":"https:\/\/www.hostx.ro\/kb\/"},{"@type":"ListItem","position":2,"name":"InfoCentru","item":"https:\/\/www.hostx.ro\/kb\/docs\/"},{"@type":"ListItem","position":3,"name":"Cum creez inbox-uri \u0219i conectez canale \u00een Chatwoot (e-mail, WhatsApp, Facebook, Telegram)?"}]},{"@type":"WebSite","@id":"https:\/\/www.hostx.ro\/kb\/#website","url":"https:\/\/www.hostx.ro\/kb\/","name":"Centrul de suport HostX","description":"tutoriale gazduire web, domenii web \u0219i servere","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.hostx.ro\/kb\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ro-RO"}]}},"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/www.hostx.ro\/kb\/wp-json\/wp\/v2\/docs\/6733","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostx.ro\/kb\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.hostx.ro\/kb\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostx.ro\/kb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostx.ro\/kb\/wp-json\/wp\/v2\/comments?post=6733"}],"version-history":[{"count":1,"href":"https:\/\/www.hostx.ro\/kb\/wp-json\/wp\/v2\/docs\/6733\/revisions"}],"predecessor-version":[{"id":7004,"href":"https:\/\/www.hostx.ro\/kb\/wp-json\/wp\/v2\/docs\/6733\/revisions\/7004"}],"wp:attachment":[{"href":"https:\/\/www.hostx.ro\/kb\/wp-json\/wp\/v2\/media?parent=6733"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.hostx.ro\/kb\/wp-json\/wp\/v2\/doc_category?post=6733"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.hostx.ro\/kb\/wp-json\/wp\/v2\/doc_tag?post=6733"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}