{"id":554,"date":"2026-06-17T06:59:07","date_gmt":"2026-06-17T06:59:07","guid":{"rendered":"https:\/\/www.hostx.ro\/kb\/comanda-de-rambursare-refund-order-si-rma-return-merchandise-authorization-in-magento-2\/"},"modified":"2026-07-26T14:45:40","modified_gmt":"2026-07-26T12:45:40","password":"","slug":"comanda-de-rambursare-refund-order-si-rma-return-merchandise-authorization-in-magento-2","status":"publish","type":"docs","link":"https:\/\/www.hostx.ro\/kb\/comanda-de-rambursare-refund-order-si-rma-return-merchandise-authorization-in-magento-2\/","title":{"rendered":"Rambursarea unei comenzi (refund) \u0219i RMA (Return Merchandise Authorization) \u00een Magento 2"},"content":{"rendered":"<blockquote>\n<p><strong>Not\u0103:<\/strong> func\u021bionalitatea nativ\u0103 <strong>RMA<\/strong> este disponibil\u0103 doar \u00een <strong>Adobe Commerce<\/strong> (fost\u0103 Enterprise). \u00cen <strong>Magento Open Source<\/strong> RMA nu este inclus nativ \u2014 se folose\u0219te o extensie ter\u021b\u0103.<\/p>\n<\/blockquote>\n<p><strong>RMA (Return Merchandise Authorization)<\/strong> este procesul de returnare a produselor defecte c\u0103tre v\u00e2nz\u0103tor, distribuitor sau produc\u0103tor pentru \u00eenlocuire, reparare sau rambursare.<\/p>\n<p>De obicei, RMA parcurge mai mul\u021bi pa\u0219i:<\/p>\n<ul>\n<li>Depunerea cererii de returnare (se verific\u0103 eviden\u021ba v\u00e2nz\u0103rii \u0219i perioada de garan\u021bie); cererii i se atribuie un <strong>num\u0103r RMA<\/strong> folosit ulterior pentru contabilizare \u0219i etichetare.<\/li>\n<li>Trimiterea articolelor defecte \u00eenapoi la furnizor.<\/li>\n<li>Confirmarea primirii produselor.<\/li>\n<li>\u00cenlocuirea, repararea sau refuzul.<\/li>\n<li>Expedierea articolului c\u0103tre cump\u0103r\u0103tor sau rambursarea.<\/li>\n<\/ul>\n<p>Clientul poate urm\u0103ri starea ramburs\u0103rii online: din storefront se autentific\u0103 \u00een cont, localizeaz\u0103 comanda \u00een lista <strong>Recent Orders \u2192 View<\/strong>; dac\u0103 rambursarea a fost aplicat\u0103 ca <strong>Store Credit<\/strong>, suma apare \u00een sec\u021biunea Store Credit cu data \u0219i ora ac\u021biunii.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Not\u0103: func\u021bionalitatea nativ\u0103 RMA este disponibil\u0103 doar \u00een Adobe Commerce (fost\u0103 Enterprise). \u00cen Magento Open Source RMA nu este inclus nativ \u2014 se folose\u0219te o extensie ter\u021b\u0103. RMA (Return Merchandise Authorization) este procesul de returnare a produselor defecte c\u0103tre v\u00e2nz\u0103tor, distribuitor sau produc\u0103tor pentru \u00eenlocuire, reparare sau rambursare. De obicei, RMA parcurge mai mul\u021bi pa\u0219i: &#8230; <a title=\"Rambursarea unei comenzi (refund) \u0219i RMA (Return Merchandise Authorization) \u00een Magento 2\" class=\"read-more\" href=\"https:\/\/www.hostx.ro\/kb\/comanda-de-rambursare-refund-order-si-rma-return-merchandise-authorization-in-magento-2\/\" aria-label=\"Cite\u0219te mai multe despre Rambursarea unei comenzi (refund) \u0219i RMA (Return Merchandise Authorization) \u00een Magento 2\">Cite\u0219te mai mult<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"whmcs_kb_id":1870,"footnotes":""},"doc_category":[160],"doc_tag":[234,389,370,225],"class_list":["post-554","docs","type-docs","status-publish","hentry","doc_category-magento-programare-aplicatii","doc_tag-administrare","doc_tag-comenzi","doc_tag-e-commerce","doc_tag-magento-2"],"year_month":"2026-10","word_count":156,"total_views":"19","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Adrian Firican","author_nicename":"techeditor1","author_url":"https:\/\/www.hostx.ro\/kb\/author\/techeditor1\/"},"doc_category_info":[{"term_name":"Magento","term_url":"https:\/\/www.hostx.ro\/kb\/docs-category\/magento-programare-aplicatii\/"}],"doc_tag_info":[{"term_name":"administrare","term_url":"https:\/\/www.hostx.ro\/kb\/docs-tag\/administrare\/"},{"term_name":"comenzi","term_url":"https:\/\/www.hostx.ro\/kb\/docs-tag\/comenzi\/"},{"term_name":"E-commerce","term_url":"https:\/\/www.hostx.ro\/kb\/docs-tag\/e-commerce\/"},{"term_name":"Magento 2","term_url":"https:\/\/www.hostx.ro\/kb\/docs-tag\/magento-2\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Rambursare \u0219i RMA \u00een Magento 2 - Ghid complet - Centrul de suport HostX<\/title>\n<meta name=\"description\" content=\"Ghid complet despre rambursarea comenzilor \u0219i procesul RMA \u00een Magento 2. 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