{"id":1846,"date":"2026-06-17T07:02:05","date_gmt":"2026-06-17T07:02:05","guid":{"rendered":"https:\/\/www.hostx.ro\/kb\/cum-gestionez-modulul-support-cases-in-sugarcrm\/"},"modified":"2026-07-25T20:44:46","modified_gmt":"2026-07-25T18:44:46","password":"","slug":"cum-gestionez-modulul-support-cases-in-sugarcrm","status":"publish","type":"docs","link":"https:\/\/www.hostx.ro\/kb\/cum-gestionez-modulul-support-cases-in-sugarcrm\/","title":{"rendered":"Cum gestionez modulul Support Cases in SugarCRM?"},"content":{"rendered":"<p>Modulul <strong>SuportCases<\/strong> din cadrul <strong>SugarCRM CE<\/strong> v\u0103 permite s\u0103 urm\u0103ri\u0163i \u015fi s\u0103 gestiona\u0163i cu u\u015furin\u0163\u0103 cazurile de asisten\u0163\u0103\u00a0 trimise de clien\u0163i sau create de angaja\u0163ii dvs. \u00cen acest tutorial v\u0103 vom ar\u0103ta cum s\u0103 gestiona\u0163i modulul <strong>Support Cases<\/strong>.<\/p>\n<ol>\n<li><strong>Accesarea paginii Support Cases<\/strong><\/li>\n<\/ol>\n<p>Accesa\u0163i pagina principal\u0103 a modulului <strong>Support Cases<\/strong>, acces\u00e2nd <strong>Support &gt; Cases menu<\/strong>.\u00a0Aici pute\u0163i observa o list\u0103 cu toate cazurile de suport existente \u00een prezent. Dac\u0103 dori\u021bi s\u0103 importa\u021bi, vi se ofer\u0103 aceast\u0103 op\u021biune \u00een meniul <strong>Actions<\/strong>.<\/p>\n<h2 id=\"2-adaugarea-unui-caz-nou-de-asistenta\"><strong>2. Ad\u0103ugarea unui caz nou de asisten\u0163\u0103<\/strong><\/h2>\n<p>Click pe linkul <strong>Create Case<\/strong> din bara de meniu <strong>Actions<\/strong>.<\/p>\n<p>Ve\u021bi fi redirec\u021bionat c\u0103tre o nou\u0103 pagin\u0103 unde exist\u0103 c\u00e2teva op\u021biuni pe care va trebui s\u0103 le configura\u021bi pentru ca noul caz de asisten\u021b\u0103 s\u0103 fie creat:<\/p>\n<ul>\n<li><strong>Priority<\/strong> &#8211; Prioritatea cazului de suport<\/li>\n<li><strong>Status<\/strong> &#8211; Statusul curent<\/li>\n<li><strong>Type<\/strong> &#8211; Tipul cazului de asisten\u0163\u0103. Sau de ce este legat.<\/li>\n<li><strong>Subject<\/strong> &#8211;\u00a0 Obiectul solicitarii. Acesta ar trebui s\u0103 fie ceva scurt deoarece va fi primul lucru de observat atunci c\u00e2nd revizui\u0163i cazurile.<\/li>\n<li><strong>Description<\/strong> &#8211; Descrierea problemei \/ cererii.<\/li>\n<li><strong>Resolution<\/strong> &#8211; Dac\u0103 dori\u021bi doar s\u0103 furniza\u021bi informa\u021bii sau s\u0103 solicita\u021bi s\u0103 se aplice anumite rezolu\u021bii.<\/li>\n<li><strong>Account Name<\/strong> &#8211; Numele contului client cu care este asociat acest caz de asisten\u021b\u0103.<\/li>\n<\/ul>\n<p>Mai jos ve\u021bi g\u0103si o interfa\u021b\u0103 suplimentar\u0103 numit\u0103 <strong>Assigned To<\/strong> unde ve\u021bi putea atribui cazul unuia dintre angaja\u021bii dvs.\u00a0Dup\u0103 ce a\u021bi terminat cu aceste configura\u021bii, face\u021bi click pe butonul <strong>Save<\/strong> pentru a putea fi creat cazul de suport.<\/p>\n<h2 id=\"3-editarea-si-stergerea-cazurilor-de-suport-existente\"><strong>3. Editarea \u015fi \u015ftergerea cazurilor de suport existente<\/strong><\/h2>\n<ul>\n<li>Pentru a <strong>edita<\/strong> un caz de suport accesa\u021bi pagina de pornire a modulului <strong>Support Cases.<\/strong> Face\u0163i click pe butonul mic de editare asem\u0103n\u0103tor cu creionul aflat chiar \u00eenainte de numele cazului. Ve\u021bi fi redirec\u021bionat c\u0103tre o pagin\u0103 unde ve\u021bi putea edita informa\u021biile. Dup\u0103 editare click <strong>Save<\/strong> pentru a salva modific\u0103rile.<\/li>\n<li>Pentru a <strong>\u015fterge<\/strong> un caz de suport accesa\u021bi pagina de pornire a modulului <strong>Support Cases.<\/strong>\u00a0 G\u0103si\u021bi \u015fi selecta\u0163i cazul\/cazurile pe care dori\u021bi s\u0103 le \u015fterge\u0163i. Click pe butonul <strong>Delete<\/strong> din partea de sus a tabelului pentru a le \u015fterge.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Modulul SuportCases din cadrul SugarCRM CE v\u0103 permite s\u0103 urm\u0103ri\u0163i \u015fi s\u0103 gestiona\u0163i cu u\u015furin\u0163\u0103 cazurile de asisten\u0163\u0103\u00a0 trimise de clien\u0163i sau create de angaja\u0163ii dvs. \u00cen acest tutorial v\u0103 vom ar\u0103ta cum s\u0103 gestiona\u0163i modulul Support Cases. Accesarea paginii Support Cases Accesa\u0163i pagina principal\u0103 a modulului Support Cases, acces\u00e2nd Support &gt; Cases menu.\u00a0Aici pute\u0163i &#8230; <a title=\"Cum gestionez modulul Support Cases in SugarCRM?\" class=\"read-more\" href=\"https:\/\/www.hostx.ro\/kb\/cum-gestionez-modulul-support-cases-in-sugarcrm\/\" aria-label=\"Cite\u0219te mai multe despre Cum gestionez modulul Support Cases in SugarCRM?\">Cite\u0219te mai mult<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"whmcs_kb_id":1654,"footnotes":""},"doc_category":[177],"doc_tag":[234,456,254,457],"class_list":["post-1846","docs","type-docs","status-publish","hentry","doc_category-sugarcrm","doc_tag-administrare","doc_tag-crm","doc_tag-management","doc_tag-sugarcrm"],"year_month":"2026-11","word_count":387,"total_views":"23","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Adrian Firican","author_nicename":"techeditor1","author_url":"https:\/\/www.hostx.ro\/kb\/author\/techeditor1\/"},"doc_category_info":[{"term_name":"SugarCRM","term_url":"https:\/\/www.hostx.ro\/kb\/docs-category\/sugarcrm\/"}],"doc_tag_info":[{"term_name":"administrare","term_url":"https:\/\/www.hostx.ro\/kb\/docs-tag\/administrare\/"},{"term_name":"CRM","term_url":"https:\/\/www.hostx.ro\/kb\/docs-tag\/crm\/"},{"term_name":"management","term_url":"https:\/\/www.hostx.ro\/kb\/docs-tag\/management\/"},{"term_name":"SugarCRM","term_url":"https:\/\/www.hostx.ro\/kb\/docs-tag\/sugarcrm\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cum gestionez Support Cases \u00een SugarCRM? 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